Partners
Merchants and fulfillment providers work together through partnerships. Merchants find them under Fulfillment providers, providers under Merchants.
Connect
- Click Connect provider (merchants) or Invite merchant (providers).
- Enter the e-mail address of the other organization. It is shown in their organization settings.
- The other side receives an e-mail and accepts the request under Partners.
Not registered yet? Then microfulfill sends an invitation to the address instead. It contains a link to create a free account; after registering, your request is waiting under Partners. Open invitations are listed under Invited, not registered yet, where you can withdraw them.
As soon as the partnership is active, the merchant can send stock and orders to the provider's warehouses. Either side can end the partnership; existing orders, shipments and invoices stay visible.
Fees
The provider sets the fees per merchant with Fees & labels. New partnerships start with the provider's default fees.
| Field | Meaning |
|---|---|
| Per order | Charged once per order |
| Per order line | Charged for every different product in the order |
| Lines included | Order lines that are covered by the per-order fee |
| Each additional unit | Charged for every further unit of the same product |
| Receiving per unit | Charged per unit received in an inbound shipment |
| Per return | Charged per customer return received and inspected |
| Storage per unit and month | Charged at the start of each month on the average number of units stored in the previous month |
| Storage per m³ and month | Charged at the start of each month on the average volume stored in the previous month, calculated from the product dimensions (products without dimensions count as 0) |
The form shows example fees for typical orders. Some common models:
- Per order line (simple): per order 2.50, per order line 0.75.
- First item included: per order 3.00, lines included 1, per order line 0.75, each additional unit 0.30. An order with one T-shirt costs 3.00, with two T-shirts 3.30, with a T-shirt and a mug 3.75.
Changed fees apply to orders shipped afterwards. Fees of orders that were already charged do not change.
Who buys the labels
- Merchant (default): the merchant buys labels with their own carrier account.
- Fulfillment provider: the provider buys the labels with their carrier account and the shipping costs are added to the merchant's invoice when the order is shipped.
How the partnership performs
Once orders have been shipped, the card of an active partnership shows figures of the last 90 days: orders shipped, the typical time from the label to "shipped", the share shipped the same day and the share of orders the warehouse had to put on hold. Merchant and provider see the same numbers, and only for their own partnership.